Self-Collection from RedBox Lockers

Where can I use the RedBox service?

This service is available in Saudi Arabia only.

What services does RedBox provide?

RedBox provides parcel collection and return services through smart lockers located in various areas across the city.

Why should I choose RedBox Points instead of home delivery?

RedBox allows you to collect your shipment from a location near your home or workplace at a time that suits you, without the need to be at home or coordinate with delivery drivers.

You decide when and where to collect your shipment.

How can I collect my shipment from RedBox?

Once your shipment is deposited into a RedBox locker, you will receive an SMS containing a unique collection code, the locker address, and all shipment details.

When you arrive at the locker, enter the collection code or scan the QR code, then follow the instructions displayed on the screen.

How long will my shipment remain in the RedBox locker?

You have 48 hours to collect your shipment from the locker.

What happens if I do not collect my shipment within 48 hours?

You can extend the collection period through the shipment tracking link or by contacting RedBox Customer Service. A nominal fee will apply for the extension service.

If you do not collect your shipment within 48 hours and do not request an extension in advance, RedBox will return the shipment to us.

If you request the shipment to be shipped again, you will be responsible for a re-shipping fee of SAR 14, inclusive of VAT.

Where are RedBox Points located?

RedBox Points are available in key locations, retail centers, shopping malls, and residential and commercial compounds.

You can view all RedBox Point locations here.

Can I return shipments through RedBox lockers?

Yes, shipments can be returned through RedBox lockers after receiving prior approval from Rmeez Customer Service.

The return shipping fee is SAR 14, inclusive of VAT.

Please do not deposit any return shipment before receiving approval.

How can I return a shipment through a RedBox locker?

After contacting Rmeez and receiving approval, you will receive an SMS containing a unique return code.

Then, visit the nearest RedBox Point, select “Return Shipments,” enter the return code, and follow the instructions displayed on the screen.

Do I need to register online to collect my shipment from a RedBox locker?

No, registration is not required. Simply select “RedBox Locker” as your collection option during checkout.

Can someone else collect the shipment on my behalf?

Customers are advised to collect their shipments themselves. However, another person may collect the shipment if they have the collection code.

The customer is fully responsible for sharing the collection details with the third party. RedBox will not be responsible for any shipment that is lost or stolen as a result of sharing the collection code.